Table of Contents
1. Introduction and Acceptance
2. Definitions
3. Acceptance of Quotation, Terms & Conditions, and Guarantee
4. Scope of Agreement
4.1 Use of Website
4.2 Quotations
4.3 Services Provided
4.4 Service Conditions
4.5 On‑Site Consultations
4.6 Cancellations
5. Guarantee Terms
5.1 Chemical Damp Proofing Guarantee
5.2 Limitations of Guarantee
5.3 Neutraliser Policy
5.4 Guarantee‑Related Definitions
5.5 Post‑Treatment Repair Call‑Out Policy
5.6 Advisory Compliance Disclaimer
5.7 Conditions for Validity
5.8 General Exclusions
5.9 Product Disclosure Policy
6. Client Responsibilities & Conduct
7. Wall Finishing & Replastering Requirements (Mandatory Conditions)
8. Hostile Behaviour Policy
9. Financial Terms
10. Legal & Compliance
11. Governing Law
1. Introduction and Acceptance
1.1 Acceptance of Terms & Conditions
By accessing or using the Company’s website, or by requesting, contracting, or otherwise engaging in the Services—including but not limited to receiving quotations, permitting commencement of Services, or any other form of engagement—the Client expressly acknowledges and agrees to be bound by these Terms & Conditions in full.
Continued use of the Services constitutes ongoing acceptance of these Terms. The Client cannot claim ignorance of these Terms & Conditions, as they are publicly available on the Company’s website and referenced in all quotations and invoices.
Any attempt by the Client to reserve rights inconsistent with these Terms shall be void unless expressly agreed in writing by the Company.
1.2 Company Information
The Company operates under the trading name T.A Damp Proofing, owned and managed by Lakis Apostoli. Lakis Apostoli, trading as T.A Damp Proofing, is a damp proofing and property repair and maintenance provider, registered and operating in Cyprus. All official correspondence, notices, and enquiries relating to the Services must be directed to the Company using the following contact details:
• Telephone: (00357) 96651100
• Email: info@dampproofingco.com
All references to “we,” “our,” and “us” in these Terms & Conditions refer to Lakis Apostoli, trading as T.A Damp Proofing.
2. Definitions
For the purposes of these Terms & Conditions, the following terms shall have the meanings set out below:
Services:
All property repairs and maintenance, Chemical Damp Proofing Treatments, Neutraliser Treatments, inspections, consultations, post‑treatment assessments, and any related works provided by Lakis Apostoli, trading as T.A Damp Proofing, whether performed on‑site or remotely.
Client:
Any individual, company, or legal entity that engages Lakis Apostoli, trading as T.A Damp Proofing, for Services, including their representatives, agents, successors, or assigns.
Quotation: The written document issued following an on‑site consultation, outlining the scope, cost, advisory recommendations, and preparation requirements for the Chemical Damp Proofing Treatment. Advisory recommendations in the quotation are non‑binding and do not override the mandatory conditions set out in the Guarantee.
Guarantee: The written assurance issued by Lakis Apostoli, trading as T.A Damp Proofing, regarding the performance and durability of the Chemical Damp Proofing Treatment, subject to all limitations, exclusions, and conditions set out in Clauses 4 and 5, including the mandatory Neutraliser Treatment and Wall‑Finishing Requirements.
Guarantee Notice: The official document issued after the Chemical Damp Proofing Treatment confirming the Guarantee. It must be presented together with the Neutraliser Treatment Notice when making a claim. (Copy to download of Initial Treatment Guarantee and Neutraliser Notice)
Neutraliser Treatment: A separate wall treatment applied after the six‑month curing period to reduce residual salt levels in treated walls. Completion of the Neutraliser Treatment is mandatory for the Guarantee to become active and remain valid. The Neutraliser Treatment is provided as a complimentary supporting measure and does not form part of the guaranteed works.
Neutraliser Treatment Notice:
Written confirmation issued by the Company upon completion of the Neutraliser Treatment. This document must be retained and presented together with the Guarantee Notice for any claim to be considered.
Treated Walls:
The walls identified in the quotation as subject to the Chemical Damp Proofing Treatment and the Neutraliser Treatment. The Guarantee does not extend to untreated walls or any works not performed by the Company.
Wall‑Finishing Requirements:
The mandatory post‑neutraliser conditions governing re-plastering, rendering, and painting of treated walls, including the use of waterproofing plaster systems, Uni bond, plasticiser, Vinyl Matt paint (internal), and waterproof Weather shield paint (external). Failure to comply voids the Guarantee.
Advisory Guidance:
Any general recommendations provided verbally or in writing by the Company regarding materials, plastering, or finishing methods. Advisory guidance is non‑binding and does not constitute supervision, inspection, approval, certification, or acceptance of third‑party workmanship.
On-site Consultation:
Any inspection, assessment, evaluation, or advisory visit conducted by the Company at the Client’s premises prior to, during, or following the provision of Services or post‑treatment repairs.
Hostile Behaviour Policy:
The Company’s zero‑tolerance policy regarding abusive, aggressive, threatening, or otherwise inappropriate behaviour towards staff, contractors, or representatives, including the Company’s right to terminate Services without liability.
Invoice Format:
The structured presentation of charges, descriptions of works, and payment instructions issued by Lakis Apostoli, trading as T.A Damp Proofing, to the Client.
Chemical Damp Proofing Payment Structure:
The staged payment requirements applicable to Chemical Damp Proofing Treatments, property repairs, and maintenance works.
Advisory Compliance Disclaimer:
The statement clarifying that any advice, recommendations, or compliance guidance provided by the Company is general in nature and shall not be construed as a substitute for independent professional advice or statutory compliance obligations.
Interpretation Clause:
In the event of any inconsistency or conflict between the definitions in Section 2 and the operative provisions elsewhere in these Terms & Conditions, the operative provisions shall prevail. Definitions clarify meaning but shall not override, limit, or alter the obligations, exclusions, or conditions expressly stated in the relevant clauses.
3. Acceptance of Quotation, Terms & Conditions, and Guarantee
3.1 Formation of Agreement Without Signature
No physical or digital signature is required for the Client to be legally bound by the Quotation, these Terms & Conditions, or the applicable Guarantee Terms. A binding agreement is formed when the Client provides confirmation or proceeds with the Service through any of the following actions:
1. Verbal confirmation provided in person or by telephone.
2. Written confirmation via SMS, text message, Viber, WhatsApp, email, or any other electronic communication platform.
3. Any instruction to proceed, including booking an appointment, requesting a service date, or allowing the Company to commence work.
4. Any continued engagement with the Company’s Services after receiving the Quotation or these Terms & Conditions.
3.2 Scope of Acceptance
Any of the actions listed in Clause 3.1 constitute the Client’s full and unconditional acceptance of:
1. The Quotation in its entirety, including price, VAT, and scope of works.
2. All Terms & Conditions published on the Company’s official website at the time of acceptance.
3. All Guarantee Terms, including limitations, exclusions, and mandatory conditions such as the Neutraliser Treatment and Wall‑Finishing Requirements.
4. All Payment Terms, including the requirement that full payment is due immediately upon completion of the Chemical Damp Proofing Treatment during the initial visit and upon invoice issuance.
3.3 Authoritative Version
The Terms & Conditions and Guarantee Terms published on the Company’s official website constitute the sole authoritative and legally binding version. Any printed, forwarded, cached, archived, or third‑party copies are expressly excluded and hold no legal effect.
3.4 Client Responsibility
By accepting the Quotation through any of the methods described in Clause 3.1, the Client confirms that they have:
1. Read and understood the Terms & Conditions and Guarantee Terms.
2. Had the opportunity to request clarification prior to proceeding.
3. Agreed to be bound by all terms in full without modification.
4. Scope of Agreement
4.1 Use of Our Website
1. The Client may use the Company’s website for lawful purposes only and in accordance with these Terms & Conditions.
2. The Client must not misuse the website, including but not limited to any attempt to:
• hack, disrupt, or gain unauthorised access to the site or its servers
• introduce viruses, malware, or any other harmful code
• access restricted areas or data without proper authorisation.
3. All information provided on the website is for general informational purposes only and may be updated, amended, or withdrawn at any time without prior notice.
4. The Company makes no representations or warranties regarding the accuracy, completeness, or reliability of website content and shall bear no liability for any reliance placed upon such information by the Client.
4.2 Quotations
1. All quotations issued by Lakis Apostoli, trading as T.A Damp Proofing, are valid for six (6) months from the date of the consultation.
2. If the Client wishes to proceed with a Chemical Damp Proofing Treatment after six (6) months from the initial consultation, a re‑assessment is required to ensure the quotation accurately reflects the current property condition and required Services.
3. If a revised quotation is required following a re‑assessment conducted after the initial consultation period, the updated quotation will include:
• a 20% increase applied to the original quoted amount; and
• the full cost of any additional wall damage or deterioration identified during the re‑assessment that was not included or foreseeable in the original quotation.
4. Quotations outline the scope and cost of Services to be delivered by T.A Damp Proofing and cannot be used as proof of property condition for third parties, including insurance companies, financial institutions, or courts. Any unauthorised use constitutes a breach of these Terms & Conditions.
5. All quotations are exclusive of Value Added Tax (VAT), which will be applied at the prevailing rate of nineteen percent (19%).
6. By proceeding with any Services, the Client acknowledges and agrees to the quotation in full.
7. The Services to be provided are those expressly set out in the agreed quotation, and invoices shall be issued strictly in accordance with the quotation.
8. Any recommendations or advisory notes contained within the quotation—including guidance on wall finishing, plastering, or painting—are provided for informational purposes only and do not constitute supervision, inspection, approval, certification, or acceptance of third‑party workmanship. Advisory notes do not override the mandatory conditions set out in the Guarantee.
9. The quotation may include advisory recommendations regarding post‑treatment wall finishing; however, these recommendations are not part of the Guarantee. The mandatory Wall‑Finishing Requirements defined in the Guarantee govern all replastering, rendering, and decorative works and supersede any advisory recommendations contained in the quotation.
10. The quotation covers only the Chemical Damp Proofing Injection Treatment unless expressly stated otherwise. Replastering, rendering, painting, or any decorative or repair works are excluded.
11. The Neutraliser Treatment is a mandatory requirement for Guarantee activation and is provided at no additional charge when carried out after the six‑month curing period. The Neutraliser Treatment is a complimentary supporting measure and does not form part of the guaranteed works. No repairs, plastering, rendering, or painting may be undertaken before the Neutraliser Treatment has been completed.
12. Failure to comply with the preparation requirements, post‑treatment instructions, Neutraliser Treatment conditions, or Wall‑Finishing Requirements stated in the quotation and Guarantee may void the Guarantee.
4.3 Services Provided
T.A Damp Proofing provides the following Services:
1. Chemical Damp Proofing Treatments, including masonry injection and associated moisture‑control procedures.
2. Neutraliser Treatment applied following the curing period as part of the Company’s damp proofing system. The Neutraliser Treatment is a complimentary supporting measure, mandatory for Guarantee activation, and does not form part of the guaranteed works.
3. Property Repairs and Maintenance, including minor structural repairs, moisture‑related repairs, and associated remedial works.
4. On‑Site Consultations, inspections, assessments, and diagnostic evaluations.
5. Imaging Assessments and Camera Inspections for diagnostic purposes.
6. Moisture and Damp Diagnostics, including identification of rising damp, penetrating damp, condensation, and related issues.
7. Advisory Services, including recommendations, maintenance guidance, and post‑treatment instructions.
These Services are provided strictly in accordance with the agreed quotation and the Company’s Terms & Conditions.
4.4 Service Conditions
1. Imaging assessments incur a fee of forty‑five euros (€45) plus VAT.
2. Camera inspections incur a fee of sixty‑five euros (€65) plus VAT.
3. All walls scheduled for injection or repair must be free from personal belongings, furniture, and obstructions.
4. Chemical damp proofing is not offered on boundary walls, partition walls, or garden walls.
5. All work is subject to material availability and, where applicable, weather conditions.
6. Timeframes for completion are approximate and may change without notice.
7. Weather‑related delays do not entitle the Client to compensation, cancellation, or alteration of quotations.
8. Rescheduling due to weather is based on operational availability, not immediate weather improvement.
9. The Services provided are strictly those set out in the agreed quotation.
10. No additional work will be undertaken unless separately agreed in writing.
11. Verbal or informal agreements do not modify the scope unless confirmed in writing by the Company.
4.5 On‑Site Consultations
1. The first consultation is free, except for apartment buildings or complexes, where a fee of €50 plus VAT applies.
2. If the Client proceeds with the outlined works, the consultation fee is deducted from the invoice.
3. The consultation fee is payable directly to the engineer on the day of the consultation.
4. Hotel consultations incur a fee of €100 plus VAT, which is deducted from the invoice if works proceed. The fee is payable on the day of the consultation, direct to the engineer.
5. Consultations outside the usual project areas incur a fee of €100 plus VAT, which is deducted from the invoice if works proceed. The fee is payable on the day of the consultation, direct to the engineer.
6. Clients must return the original business card receipt to receive the deduction. Copies, scans, or photographs are not accepted.
7. Any consultation cancelled with less than twenty‑four (24) hours’ notice incurs a €50 plus VAT cancellation fee.
8. Reassessments or additional visits require a fee of €50 plus VAT per visit.
9. Consultations are for property owners only. If the Client is not the owner, the owner must contact the Company directly or be present during the consultation.
10. Consultations for properties being purchased will only take place once ownership is legally transferred and the title deeds are registered in the Client’s name.
11. No written reports, assessments, or documentation regarding the property’s condition will be provided following a consultation. Any verbal comments or advisory guidance given during the consultation are general in nature and do not override, modify, or replace the mandatory conditions set out in the Quotation or the Guarantee.
4.6 Cancellations
1. Project cancellations or rescheduling with less than five (5) days’ notice incur a late‑notice fee of twenty percent (20%) of the quotation value for the re‑booked project.
2. Cancellations with less than twenty‑four (24) hours’ notice make the Client liable for fifty percent (50%) of the quotation value.
3. If materials have already been purchased or preparatory work commenced, the Client is liable for all associated costs in addition to cancellation fees.
4. The Company reserves the right to terminate or reschedule works due to circumstances beyond its control (such as adverse weather, supply chain disruption, or safety concerns), with no cancellation fees applied. The Client will be offered the next available date.
5. Cancellations, hostile behaviour, non‑payment, or breach of these Terms & Conditions automatically void the Guarantee, releasing the Company from all related obligations and liabilities with immediate effect and without further notice. The Client waives any right to claim otherwise.
5. Guarantee Terms
5.1 Chemical Damp Proofing Guarantee
1. The Chemical Damp Proofing Treatment is considered complete upon completion of the first treatment. The Guarantee becomes active only upon completion of the Neutraliser Treatment and issuance of the Neutraliser Treatment Notice.
2. The Neutraliser Treatment is provided at no additional cost and must be carried out following the mandatory six‑month curing period. The Neutraliser Treatment is a complimentary supporting measure and does not form part of the guaranteed works. Completion of the Neutraliser Treatment is a strict condition for the Guarantee to remain valid and enforceable.
3. The Guarantee cannot be used, claimed, or relied upon unless the Neutraliser Treatment has been completed. Failure to allow or complete the Neutraliser Treatment voids the Guarantee automatically.
4. The Guarantee applies only to the treated walls specified in the contract quotation and does not extend to untreated areas or any works not performed by the Company.
5. The Guarantee covers remedial re‑injection of treated walls only. It does not include repairs, plastering, rendering, decorative works, or any works not performed by the Company. Compliance with the mandatory Wall‑Finishing Requirements defined in the Guarantee is required for the Guarantee to remain valid.
6. The Guarantee is issued in the form of a Guarantee Notice, which must be presented together with the Neutraliser Treatment Notice for any claim to be considered.
7. Where advisory recommendations in the quotation differ from mandatory conditions in the Guarantee, the Guarantee conditions take precedence.
5.2 Limitations of Guarantee
The Guarantee does not apply, and the Company bears no responsibility or liability where the effectiveness of the Chemical Damp Proofing Treatment is compromised by factors outside the Company’s control, including but not limited to:
5.2.1 Structural or Pre‑Existing Conditions
1. Structural movement, instability, settlement, or subsidence.
2. Cracks in walls, floors, or structural elements.
3. Defective, broken, or leaking internal pipework.
4. Partial treatment where only selected walls or areas were treated.
5. Where a wall contains contaminated plaster or render — including substrates affected by hygroscopic salts, porosity, degradation, moisture‑related deterioration, or any other form of material compromise — such conditions are deemed pre‑existing defects, whether visible at the time of our inspection or only revealed after the client has carried out plastering, rendering, or other repair works. If, once the repair of the wall has been completed, any reaction, staining, salt migration, or failure becomes apparent, such effects are attributable to these pre‑existing defects and are expressly excluded from the scope of our guarantee. Any reaction that appears following the client’s reinstatement works does not indicate a failure of our treatment but rather the presence of underlying substrate contamination, for which we accept no liability.
6. Moisture Migration During Curing
During the curing and drying period, residual moisture may continue to migrate through the treated walls and adjacent areas. This natural process can lead to reactions or visible changes affecting decorative finishes, tiles, paint, plaster, or any other surface treatments. As these effects arise from moisture movement outside our control, we accept no liability for any cosmetic or material changes that may occur.
5.2.2 External Defects or Moisture Sources
1. Penetrating damp caused by external defects, including leaking gutters, downpipes, roof leaks, defective pointing, damaged render, or faulty external finishes.
2. Moisture ingress originating from adjoining properties, shared walls, or neighbouring structures.
3. Bridging of the damp proof course by plaster, render, soil, flooring, or other materials that allow moisture to bypass the treated area.
5.2.3 Environmental or Maintenance‑Related Factors
1. Condensation, inadequate ventilation, or general atmospheric moisture unrelated to rising damp.
2. Failure to maintain gutters, drains, downpipes, pointing, render, ventilation systems, or air‑conditioning units.
3. Failure to maintain protective measures or undertake recommended maintenance.
4. Changes in ground levels, landscaping, or environmental conditions that introduce new moisture pathways.
5.2.4 Client Actions or Third‑Party Works
1. Alterations, damage, or works carried out by the Client or third parties after treatment.
2. Failure to complete associated or preparatory works recommended by the Company.
3. Repairs, plastering, or decorative works carried out before the Neutraliser Treatment, or carried out in breach of the mandatory Wall‑Finishing Requirements, void the Guarantee under Clauses 4.2 and 4.3
4. Any action that prevents the Company from completing the Neutraliser Treatment, resulting in the Guarantee becoming void.
5.2.5 Scope of Guarantee
1. The Guarantee applies only to the treated walls specified in the contract quotation.
2. The Guarantee covers reinjection of treated walls only and does not include repairs, plastering, decorative works, or any work not performed by the Company.
3. The Company accepts no liability for hidden defects, concealed moisture sources, or conditions not visible or accessible during the initial inspection, including defects behind plaster, tiles, insulation, cabinets, or built‑in furniture.
5.3 Neutraliser Policy
1. The Neutraliser Treatment is a distinct wall treatment offered exclusively to Clients who have received the Chemical Damp Proofing Treatment.
2. It is provided at no additional cost when carried out following the original Chemical Damp Proofing Treatment.
3. The Neutraliser Treatment is not part of the paid Chemical Damp Proofing Treatment. It is a complimentary supporting measure designed to reduce residual salt levels within the treated walls and does not form part of the guaranteed works.
4. Completion of the Neutraliser Treatment is a mandatory condition for the Guarantee to remain valid and enforceable.
5. The Neutraliser Treatment is independent of, and not included within, the Chemical Damp Proofing Treatment itself.
5.4 Definitions (Guarantee‑Related Terms)
1. Chemical Damp Proofing Treatment:
The injection process carried out by the Company to prevent rising damp in walls, as specified in the contract quotation.
2. Neutraliser Treatment:
A separate wall treatment applied following the Chemical Damp Proofing Treatment to reduce residual salt levels. It is mandatory for the continued validity of the Guarantee and is evidenced by the Neutraliser Treatment Notice.
3. Neutraliser Treatment Notice:
Written confirmation issued by the Company upon completion of the Neutraliser Treatment. This document must be presented together with the Guarantee Notice when making a claim.
4. Treated Walls:
The walls identified in the contract quotation as subject to the Chemical Damp Proofing Treatment and the Neutraliser Treatment. The Guarantee does not extend to untreated walls or to any works not performed by the Company.
5. Guarantee Notice:
The official document confirming the Guarantee issued after the Chemical Damp Proofing Treatment. It must be presented together with the Neutraliser Treatment Notice for any claim to be considered.
6. Property Owner:
The Guarantee applies to the property identified in the contract quotation and is attached to the treated walls within that property. The Guarantee automatically transfers to any subsequent owner of the property.
5.5 Post‑Treatment Repair Call‑Out Policy
1. If post‑treatment repairs are requested, the Company will assess the issue to determine whether it relates to the original Treatment.
2. Where the issue is not attributable to a fault in the original treatment, a call‑out charge of €150 plus VAT applies.
3. Where the issue is not attributable to a fault in the original treatment and the property is located more than fifty (50) kilometres from the Company’s base, an additional travel charge of €50 plus VAT applies.
4. If repairs can be completed during the call‑out and the necessary materials are available, such works will be invoiced at the Company’s standard rates in addition to the call‑out charge.
5. The Company bears no liability for any repairs, remedial works, or associated costs arising from issues that are not directly caused by a proven fault in its original treatment. This exclusion includes defects originating from external conditions, structural problems, third‑party works, lack of maintenance, misuse, or any client‑related factors.
6. Call‑outs for issues unrelated to the Chemical Damp Proofing Treatment—including waterproofing concerns, penetrating damp, condensation, decorative failure, or general moisture problems—are not covered by the Guarantee and are chargeable in accordance with this Clause.
7. Callout assessments and any resulting repairs fall outside the scope of the Guarantee, which covers remedial reinjection of treated walls only.
5.6 Advisory Compliance Disclaimer
1. The Company may issue advisories containing specific recommendations necessary to preserve the effectiveness of the original treatment. Advisories may be communicated verbally, via text message, or in writing.
2. The Client is responsible for implementing all recommendations contained in the advisory. Failure to do so releases the Company from any liability for subsequent deterioration, defects, or repairs. Any resulting damage is deemed to arise from the Client’s failure to act upon the advisory
5.7 Conditions for Validity
The validity of the Guarantee is expressly conditional upon the following:
1. Full compliance with all Client Responsibilities set out in Clause 5.
2. Proper completion of the Neutraliser Treatment in accordance with Clause 4.3.
3. Absence of hostile behaviour as defined in Clause 6. Hostile behaviour, or termination of the project due to such behaviour, renders the Guarantee void.
4. Full and cleared payment of all invoices in accordance with Clause 8.1. Non‑payment, late payment, or dishonoured payments void the Guarantee automatically.
5. Completion of all Services in full as specified in the agreed quotation. The Guarantee does not apply where Services have been partially completed due to Client cancellation or breach of Clause 3.5.
6. Compliance with all advisory instructions, post‑treatment repair requirements, and redecoration conditions issued by the Company.
7. Absence of unauthorised alterations, structural changes, or third‑party works that compromise the integrity of the original treatment.
8. Presentation of both the Initial Treatment Guarantee and the Neutraliser Treatment Notice when making a claim.
9. Compliance with the Wall Finishing Requirements set out in Section 8 is mandatory. Failure to comply with Section 8 renders this Guarantee null and void without further notice.
10. Advisory guidance does not override the mandatory conditions set out in the Guarantee.
5.8 General Exclusions
1. The Guarantee does not apply where damage arises from neglect, misuse, or failure to follow advisory instructions issued by the Company.
2. The Guarantee does not apply where external factors compromise the integrity of the treatment, including flooding, subsidence, structural defects, or environmental conditions outside the Company’s control.
3. The Guarantee does not apply where unauthorised alterations, subsequent works, or third‑party interference affect the treated area or compromise the original treatment.
4. The Guarantee is void where the Client engages in hostile behaviour, cancels work in breach of Clause 3.5, or otherwise breaches these Terms & Conditions.
5. Mandatory conditions set out in the Guarantee take precedence over any advisory guidance. Failure to comply with mandatory conditions voids the Guarantee.
5.9 Product Disclosure Policy –
Damp Proofing Treatments
1. The Company uses professional‑grade damp proofing cream or fluid (DPC) formulated for masonry injection.
2. Supplier confidentiality and quality control are protected. Proprietary product brands, formulations, methods, materials, and application procedures are not disclosed. Any attempt to compel disclosure constitutes a breach of these Terms & Conditions.
3. This policy safeguards the Company’s warranty, ensures service consistency, and prevents misuse or misrepresentation. Unauthorised use, disclosure, or misrepresentation of product information voids the Guarantee.
4. This policy applies to all queries relating to product sourcing, formulation, methods, materials, or procedures. Only the general treatment type may be confirmed; all other technical details remain strictly confidential.
6. Client Responsibilities & Conduct
1. The Client must provide timely access to the premises, ensuring the work area is safe, secure, and free from obstructions.
2. The Client must disclose any material facts or property conditions that may impact execution, safety, or timelines, whether known or reasonably foreseeable.
3. The Client warrants that all information provided is accurate and that they have the legal rights and authority to permit the work, indemnifying the Company against any claims arising from unauthorised works.
4. The Client is responsible for maintaining suitable working conditions, including adequate lighting, ventilation, and utilities.
5. The Client must ensure unobstructed access during agreed working hours to allow uninterrupted progress.
6. Before work commences, the Client must remove personal belongings, furniture, and any items that may obstruct the area. The Company is not liable for damage to items that were not removed.
7. The work area must remain free of personnel, pets, or distractions during working hours.
8. The Client must fulfil all responsibilities necessary for the Company to comply with health and safety regulations.
9. The Client must comply with all preparation, curing, Neutraliser Treatment, and post‑treatment finishing requirements as stated in the quotation, Guarantee, and these Terms & Conditions. Failure to comply may void the Guarantee without further notice.
10. The Client must not carry out any repairs, plastering, rendering, painting, or decorative works on treated walls before the Neutraliser Treatment has been completed. Any such works undertaken prematurely void the Guarantee.
11. Following the Neutraliser Treatment, the Client is responsible for ensuring that all finishing works—including replastering, rendering, and painting—are carried out correctly by their chosen contractor using the required materials and methods, including:
• full replastering using a waterproofing plaster system,
• application of Unibond to treated walls,
• use of plasticiser in all rendering,
• use of vinyl matt paint for internal walls,
• use of waterproof Weathershield paint for external walls.
12. The Client acknowledges that any decorative failure, paint reaction, plaster failure, or surface instability arising from omission of replastering, incorrect materials, incorrect preparation, premature painting, or third‑party workmanship is their responsibility and is excluded from the Guarantee.
13. Where the Company provides general guidance to the Client’s contractor regarding suitable materials or plastering options, such guidance is advisory only and does not constitute supervision, inspection, approval, certification, or acceptance of third‑party workmanship. All responsibility for correct application and performance rests solely with the Client and their contractor.
14. The Client must retain both the Initial Treatment Guarantee and the Neutraliser Treatment Notice. Failure to present both documents when making a claim invalidates the claim.
15. Failure to comply with these responsibilities may result in suspension of works, additional charges, or the Guarantee being voided with immediate effect and without further notice. A breach of Clause 4.5 also voids the Guarantee. Mandatory conditions set out in the Guarantee take precedence over any advisory guidance.
16. The Guarantee does not apply where cabinets, wardrobes, tiles, insulation boards, cladding, kitchen units, or any covering placed against treated walls restricts ventilation or traps moisture.
7. Wall Finishing & Replastering Requirements (Client Responsibility & Mandatory Conditions)
The following conditions apply to all Chemical Damp Proofing and Neutraliser Treatment works carried out by T.A Damp Proofing. These requirements form part of the contractual Terms & Conditions and must be followed by the client and their chosen tradesperson.
7.1 Mandatory Replastering After Treatment
Following completion of the Chemical Damp Proofing Treatment and Neutraliser Treatment, all affected walls must be fully re‑plastered using a suitable waterproofing plaster before any decorative coatings are applied.
7.2 Prohibited Practices
Painting over old paint layers, applying new coatings directly onto untreated surfaces, or failing to prepare the wall correctly may result in blistering, bubbling, staining, separation, or decorative failure. Such issues arise from incorrect finishing works and are not related to damp proofing.
7.3 No Liability for Decorative or Plastering Works
T.A Damp Proofing does not carry out replastering, rendering, or painting. The client is solely responsible for ensuring that all finishing works are completed correctly by a competent tradesperson using appropriate materials and methods.
7.4 Exclusions of Liability
T.A Damp Proofing accepts no responsibility for any decorative failure, plaster failure, paint reaction, or surface instability resulting from:
Omission of required replastering
Use of incorrect materials
Inadequate preparation
Premature painting
Third‑party workmanship
All such issues fall outside the scope of our services and liability.
7.5 Advisory Guidance Only
If requested, T.A Damp Proofing may provide general guidance to the client’s tradesperson regarding suitable materials or plastering options. This guidance is advisory only and does not constitute supervision, inspection, approval, certification, or acceptance of third‑party work. All responsibility for correct material selection, application, and performance remains with the client and their tradesperson.
7.6 Required Wall Repairs Following Neutraliser Treatment
Once the Neutraliser Treatment has fully dried, the client’s chosen tradesperson must carry out the following works:
Remove all contaminated render from affected areas
Apply SBR bonding agent uniformly to the exposed wall
Rebuild the surface using Mega Crete render reinforced with microfibres
Apply filler or plaster where required (plaster must include plasticiser)
Rub down the repaired surface
Apply a further coat of SBR as a bonding/sealing layer before painting
Paint using:
Vinyl matt for internal walls
Weathershield for external walls
7. Hostile Behaviour Policy
1. Hostile behaviour towards any staff member results in the immediate voiding of all work, including consultations, quotations, scheduled projects, ongoing works, and any related procedures, with immediate effect and without further notice. Hostile behaviour is defined as any conduct demonstrating hostility, ill will, or bad feeling towards any member of the Company’s staff. This includes, but is not limited to, verbal abuse, threats, intimidation, harassment, or acts of physical aggression.
2. If a project is terminated due to hostile behaviour, an invoice will be issued for all work completed up to the point of termination, calculated strictly in accordance with the original quotation.
3. In such cases, the Company is fully released from all obligations and liabilities relating to unperformed works, and all Guarantees provided under those contracts shall be deemed void and unenforceable from the point of termination.
4. If hostile behaviour occurs under one contract, the Company may decline to complete any other outstanding contracts with the same Client. All such contracts shall be deemed terminated, and the Company is released from all further obligations.
8. Financial Terms
8.1 Payment Terms
1. General Rule
Payment must be made within five (5) working days of the invoice date, unless a specific payment requirement applies under clauses 2–4 below.
2. Chemical Damp Proofing Injection
For Chemical Damp Proofing Injection jobs, or projects combining chemical injection with waterproofing and/or air ventilation, full payment is due immediately upon completion of the Chemical Damp Proofing Treatment during the initial visit and upon invoice issuance.
3. Renovation, Repair and Waterproofing (Non‑Injection)
For renovation, repair projects and waterproofing works not involving chemical injection, payment is due immediately on the day the project is completed and upon invoice issuance.
4. Invoices Issued Before Completion
If an invoice is issued prior to completion, payment is due on the day of invoice issuance.
5. Payment Methods
Payments are accepted by bank transfer or cheque. Cheques must be submitted at least seven (7) working days before the payment due date. Dishonoured cheques leave the Client liable for the full amount and any bank charges.
6. Currencies
Payments are accepted in Euro (EUR) and British Pound Sterling (GBP). Payments made in GBP are converted at the prevailing rate on the payment date; any shortfall remains the Client’s responsibility.
8.2 Invoice Format and Scope of Description
1. Invoices are not itemised. The invoice description will state “As per quotation dated [quotation date]”. If an invoice is issued before the completion of a job, a separate page will be attached to the invoice outlining the work completed up to that point.
2. This invoice format does not affect the enforceability of payment terms. Any dispute must reference the quotation as the governing document. The Client expressly waives any right to demand itemisation or cost breakdown beyond the accepted quotation.
9. Legal & Compliance
9.1 Intellectual Property
1. All website content, including text, images, logos, graphics, designs, and documentation, is owned by Lakis Apostoli, trading as T.A Damp Proofing, or its licensors, and is protected by applicable copyright and intellectual property laws.
2. The Client may not reproduce, distribute, or use any part of the website without prior written permission. Unauthorised use constitutes a breach of these Terms & Conditions and may result in legal action.
3. No part of the website—including its content, structure, layout, images, or documentation—may be copied, saved, downloaded, printed, archived, captured, reproduced, or otherwise retained without prior written consent. Any such action infringes the Company’s rights and constitutes a breach of these Terms & Conditions.
9.2 Data Protection & Privacy
1. The Company processes Client data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Personal data provided by the Client is used solely for the purpose of fulfilling contractual obligations and is not disclosed to third parties except as required by law or where necessary to deliver the agreed Services.
3. By engaging the Company’s Services, the Client consents to the processing of their personal data in accordance with the Company’s Privacy Policy.
4. Personal data is retained only for as long as necessary to meet contractual, operational, or legal requirements. The Company is not liable for any misuse of Client data by third‑party providers that is beyond its reasonable control.
5. The Client may review the full Data Protection & Privacy Policy at any time by visiting the Privacy Statement available at https://dampproofingco.com
9.3 Third‑Party Links
1. The website may include links to external third‑party websites. The Company has no control over the content, security, or practices of such websites and does not endorse, guarantee, or assume responsibility for them.
2. Access to or use of third‑party websites is entirely at the Client’s own risk. The Company bears no liability for any damage, loss, or claims arising from such use, and the Client waives any right to bring a claim based on reliance on third‑party content.
9.4 Amendments to These Terms
1. Lakis Apostoli, trading as T.A Damp Proofing, may modify, update, or replace these Terms & Conditions at any time. Where changes are material and may affect the Client’s rights or obligations, reasonable prior notice will be provided either via the website or, where feasible, through direct communication. Notice is deemed effective upon publication on the website.
2. Unless otherwise stated, changes take effect no earlier than fifteen (15) days from the date of publication. It is the Client’s responsibility to check for updates. Continued use of the website or Services after the effective date constitutes acceptance of the revised Terms & Conditions.
3. After the fifteen (15) day notice period, the notice may be removed from the website. If the Client continues to use the website or Services without formally notifying the Company of any disagreement within the notice period, acceptance is deemed full and final, and no further objections or claims regarding amendments will be entertained.
4. The Company may update these Terms & Conditions at any time, and the updated version will apply to all ongoing obligations, future works, Guarantees, and communications.
9.5 Authoritative Version & Exclusion of Archived or Stored Copies
1. The sole authoritative and legally binding version of these Terms & Conditions is the version published on the Company’s website at the time of access.
2. Any stored, saved, downloaded, printed, archived, cached, or otherwise retained copy of these Terms may not reflect the current version and is provided for reference only.
3. After any amendment and the expiry of the fifteen (15) day notice period, all previous versions are superseded and no longer govern future works, future Guarantees, or ongoing obligations.
4. Retained or archived copies may be used for reference but do not override the current version published on the website.
5. Users are responsible for reviewing the current Terms & Conditions on the website at the time of accessing the Services.
6. The existence or accessibility of any stored or archived copy does not constitute a waiver of the Company’s rights or create any expectation that earlier versions remain applicable.
7. Only the version of this document published on the Company’s website is authoritative for current and future Services.
9.6 Severability & Entire Agreement
1. If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that provision shall be severed, and the remainder shall continue in full force and effect.
2. These Terms & Conditions, together with any accepted quotation, the Privacy Policy, and the Data Policy, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements. No oral statements, representations, or assurances are binding unless incorporated into a written agreement.
3. The authoritative version of these Terms & Conditions is the version published on the Company’s website at the effective date of any amendments. Archived versions—including third‑party archives, screenshots, saved copies, or cached pages—do not override or supersede the current Terms and may not be relied upon to alter the Company’s rights or obligations.
4. No waiver of any provision is effective unless it is stated in writing and signed by the Company.
9.7 Governing Law
1. These Terms & Conditions are governed by the laws of the Republic of Cyprus. Conflict‑of‑law principles do not apply.
2. All disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of Cyprus.
3. By using the Company’s website and Services, the Client irrevocably submits to the exclusive jurisdiction of the courts of Cyprus for any legal actions or proceedings relating to these Terms.